Returns :

We have a 7-day return policy. We charge a fee of ₹80 for Return and reverse logistics. We are not offering any refunds at this point, we will be providing you with a credit note.

 

To qualify for a return : 

• Within 7 days of receiving the item, a return request must be made.
• All tags must be intact, damaged products will not be accepted.
• Video of the damaged/faulty product is must to claim return.
• The product shouldn't have any scratches or damages.
• Make sure the product's embellishments are in good condition.

 

Returns won’t be feasible if : 

• It is outside the allotted time frame for a return request.
• Anything included in the shipment that was received is missing
• Misuse of the product results in damage.
• Unless it was damaged when it arrived, any item that has been used and opened.
• Items that came with a free gift cannot be returned without the complimentary items.
• A promotional package's individual items cannot be returned or reimbursed.
• Any sale item or items purchased using a credit note cannot be returned.
• Any items sent back to us without first requesting a return.

We retain the right to deny the return of the Product if Phulkaari deems that it does not meet any of the aforementioned parameters.

 

Return Process :

• When you're certain you want to return a product, WhatsApp Us on +91 9699669753 right away.
• Include your order number, the product's specifications, and a brief video of the damaged item(s).
• Please take note that all return requests must be made within 7 days after the product’s delivery and that all of the aforementioned obligatory return parameters must be met.
• Our Customer Care team will respond to your return request within 24 hours. The delivered item will be picked up in reverse by us.
  
  

Damage Policy :

• If a product is defective during manufacture or shipping, a replacement will be provided to you.
• You may contact us within 24 Hours of receiving.

Note : We do not offer refund for Damage Products only Replacement will be arranged.

Exchanges :  

• Exchange is valid only for 7 days post delivery. 
• Products may be exchanged as long as they are new, unopened, and still in their original packing and tags.
• Regarding the exchange, you may contact us on WhatsApp for further information +91 9699669753.

For more info on exchanges and returns, you may WhatsApp us on +91 9699669753.

Cancellation

For all COD & Prepaid orders, please note, once orders are shipped we won’t be able to cancel.